We documented and evaluated the end-to-end processes of a rapidly growing medical product company, providing a foundation for quick-fix opportunities and an 18-month roadmap that enabled the client to achieve a 5x growth in two years through implemented process and technology changes.
Challenge
Our client, a medical product company, was growing at a rapid pace and needed to quickly mature processes and supporting technologies. Experient was asked to document and evaluate all end-to-end processes and the technical architecture.
Approach
We documented and evaluated the end-to-end processes from the procurement of raw materials to the provision of the product to the customer via retail store or delivery. Processes documented and evaluated included: material procurement, logistics, planning, forecasting, manufacturing, store operations and customer logistics. The documented processes and assessment were the foundation for developing a series of quick-fix opportunities along with an 18-month roadmap for maturing processes to meet the needs of the business.
Value Delivered
The client proceeded to implement recommended process and technology changes that allowed their business to grow 5x over the following 2 years. Experient led the implementation of several of the new processes and capabilities.
