We led an operational transformation to enhance the service model and data analytics capabilities for a rapidly growing mobile testing platform company.
Challenge
Experiencing significant growth and focused on customer satisfaction & retention, an innovative mobile testing platform company needed to know how to scale their operational procedures.
Approach
Experient provided a team comprised of technology, service model, and transformation subject matter experts to conduct an independent operational procedure assessment and then lead the client through an operational transformation. We engaged with leaders and stakeholders across the organization through workshop facilitation and data center site visits. We recommended future state improvements, developed end-to-end processes, and improved their data analytics capabilities.
Value Delivered
The client is now prepared to better serve their existing and new customers. This was achieved from the independent assessment, development of a roadmap prioritizing initiatives with assigned owners, leading efforts to improve the service model, and enabling data-driven executive and managerial decision making with business intelligence dashboards.